Digital Innovation Dynamics Influence on Organisational Adoption: The Case of Cloud Computing Services

Digital innovative technologies have enabled organisations to create opportunities to support their competitive advantage. In this regard, realising the dynamics influencing the adoption of these technologies becomes critical to their success. While much attention has been focused on the technological development, implementation and employees' adoption, little has been done to examine the specifics of digital innovation influencing technology uptake in organisations. Drawing from Technology Organisation and Environment framework, this paper examines the factors affecting innovation dynamics adoption in the context of cloud computing for SMEs. The findings obtained from IT and senior managers highlight that while innovative IT capabilities, organisational innovativeness, perceived innovation risk, perceived innovation barriers influence the likelihood for SMEs adopting cloud computing as an innovative solution, IT innovation-driven competitiveness has limited influence. As such, this demonstrates how understating the specifics of innovation dynamics can help in offering the required support for SMEs in sustaining success.Scopu

Facilitating the Adoption of Public Services Using High Definition Video: The Case of Primary Education

The adoption of innovative Information and Communication Technologies (ICTs) in public services in general, and in education in particular has intensified in the last few years. Although electronic services in learning has been used in primary, secondary and higher education for some years, the use of live video technology to facilitate public services has rarely been explored before. In this paper, we focus on the adoption of high definition video-to-video (V2V) communication in the context of public sector primary education. This paper examines how V2V technology can be utilised in encouraging collaborative learning initiatives among different schools. Results of a preliminary case study are presented highlighting some of the technical and users criteria required to ensure a successful adoption of video-to-video communication in the context of education

IMPLEMENTATION CHALLENGES FOR INFORMATION SECURITY AWARENESS INITIATIVES IN E-GOVERNMENT

With the widespread adoption of electronic government services, there has been a need to ensure a seamless flow of information across public sector organizations, while at the same time, maintaining confidentiality, integrity and availability. Governments have put in place various initiatives and programs including information security awareness to provide the needed understanding on how public sector employees can maintain security and privacy. Nonetheless, the implementation of such initiatives often faces a number of challenges that impede further take-up of e-government services. This paper aims to provide a better understanding of the challenges contributing towards the success of information security awareness initiatives implementation in the context of e-government. Political, organizational, social as well as technological challenges have been utilized in a conceptual framework to signify such challenges in e-government projects. An empirical case study conducted in a public sector organization in Greece was exploited in this research to reflect on these challenges. While, the results from this empirical study confirm the role of the identified challenges for the implementation of security awareness programs in e-government, it has been noticed that awareness programmers often pursue different targets of preserving security and privacy, which sometimes results in adding more complexity to the organization

Developing a Conceptual Framework for Evaluating Public Sector Transformation in the Digital Era

When evaluating Public Sector transformation efforts in the UK during the past three decades, three waves can be identified. The first wave in the mid 1960s to the late 1970s is regarded as Traditional public administration and the second wave in the late 1970’s to 1990’s is labelled as New Public Management (NPM). The third wave began in the late 1990s and can be characterised as the post NPM or Digital Governance Era. This study aims to examine the concepts and associated factors that influence post NPM public sector transformation in the UK. Initial literature analysis found that while the post NPM era has no dominant model, a number of key concepts have emerged in the literature and policy statements that characterise the key attributes of post NPM public sector transformation in the UK. This paper attempts to conceptualise these concepts by formulating a conceptual framework for public sector transformation in the digital era

E-Government implementation Challenges: A Case study

The purpose of this paper is to explore empirically the implementation of e-government in a developing country in the Gulf Cooperation Countries (GCC) and the key challenges that influence implementation. A case study (using interview-based research) was undertaken within the State of Qatar. After reviewing the available literature, the paper first proposes a conceptual model, which was then used to explore e-government related change by considering the key forces influencing implementation from an organisational, technological, social and political context. The empirical results confirmed previously findings in literature and identified a number of new issues that were influencing e-government implementation in Qatar which were not explicitly discussed in prior e-government research

Is There a Place for Responsible Artificial Intelligence in Pandemics? A Tale of Two Countries

This research examines the considerations of responsible Artificial Intelligence in the deployment of AI-based COVID-19 digital proximity tracking and tracing applications in two countries; the State of Qatar and the United Kingdom. Based on the alignment level analysis with the Good AI Society’s framework and sentiment analysis of official tweets, the diagnostic analysis resulted in contrastive findings for the two applications. While the application EHTERAZ (Arabic for precaution) in Qatar has fallen short in adhering to the responsible AI requirements, it has contributed significantly to controlling the pandemic. On the other hand, the UK’s NHS COVID-19 application has exhibited limited success in fighting the virus despite relatively abiding by these requirements. This underlines the need for obtaining a practical and contextual view for a comprehensive discourse on responsible AI in healthcare. Thereby offering necessary guidance for striking a balance between responsible AI requirements and managing pressures towards fighting the pandemic

The complexities of electronic services implementation and institutionalisation in the public sector

This is the post-print version of the final paper published in Information & Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Electronic service implementation (ESI) in the public sector attempts to improve efficiency, effectiveness, and transparency of governmental departments. Despite having provided the necessary infrastructure and investment, many governments have struggled to realise such aims due to the various forces that challenge implementation and institutionalisation. Using institutional theory as a lens, we explored the forces influencing the implementation and institutionalisation of ESI in the public sector. While our results reinforced previous research in IT implementation and organisational transformation, they showed that the dynamic nature of technology poses unanticipated pressures, and that these can impede the implementation and institutionalisation process

Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction

YesThe continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.There is a corrigendum for this paper at https://doi.org/10.1016/j.giq.2020.101492. Elvira Ismagilova was not included as an author on the original record when she should have been